Open Incidents
42
Resolved Today
18
Avg. Resolution Time
4.2h
SLA Compliance
92%
Unable to access company VPN
Email server outage - inbound emails delayed
Printer not working in Marketing department
Request for new software license
Password reset for accounting system
AI has detected a 45% increase in VPN access issues over the past week compared to the monthly average.
AI suggests implementing the new knowledge base could reduce resolution time by ~15% based on similar cases.
The AI has identified that 3 team members are handling 65% of high-priority incidents. Consider redistributing workload.